Returns and Refund Policy

At Feather Beautiful, we strive to ensure you're satisfied with your purchase. If you experience an issue with your order, please review our returns, refunds, and cancellation policy below.

Returns

We do not accept returns on any products. Due to the nature of our items and for the health and safety of birds, all sales are final unless an item arrives damaged, defective, or we have made an error with your order.

Refunds

Refunds may be issued under the following circumstances:

• Order Cancellation (Within 24 Hours): You may request a full refund within 24 hours of placing your order, provided production has not begun.

• Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery. We will offer either a replacement or a full refund.

• Incorrect or Missing Items: If you receive the wrong item or an item is missing from your order, please notify us within 7 days of delivery. We will either send the correct item(s) or issue a refund for the affected item(s).

Non-Returnable Items

The following items are not eligible for return:

• Bird toys

• Bird cage accessories (including perches and swings)

• Bird toy parts (including seagrass mats, twigs, and similar materials)

• Custom or personalized orders

Cancellations

We accept order cancellations within 24 hours of purchase, provided work on the order has not begun. After this period, or once production has started, cancellations cannot be guaranteed.

To request a cancellation or refund, please contact us at info@featherbeautiful.com.